We are here to help you
ORDERING
I have a discount/promo code, where do I enter it?
Your code can be entered on the Check-out Page. Once the code is entered you will see the discount for the code automatically applied to the total amount.
Can I stack the discount/promo codes?
Sorry, you can only apply ONE code to one order.
Can I change my order?
You can always change your order before checkout – just go to the shopping cart and you can add or remove items. If you have already checked out, please contact customer@moluuxbathroom.com within 24 hours and we’ll do our best to change your order before it is shipped.
What can I do when I want to cancel my order but it has already been processed?
Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order, we suggest you mark the package Return to Sender and refuse the order at the time of delivery. Please contact our customer service before the returning, If the order is not shipped out, our customer service will help you to cancel it directly, pls contact us through customer@moluuxbathroom.com
Why can’t I receive an order confirmation e-mail?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder. Please check all of your email folders again in 30 minutes – if you still haven’t received your confirmation, email customer@moluuxbathroom.com, and we’ll be happy to confirm your order and resend the confirmation email. We apologize for the inconvenience hereby!
What can I do if my address offered in the order is not correct?
Please contact our customer service through customer@moluuxbathroom.com, we will update your address before the product ship in 12 hours. If the products already on shipping we can send you a new product for correct address and return the old order.
SHIPPINGWhich country or region can you ship to?
Now we provide the shipment for the countries and regions below:
Europe: UK/ Italy/ Germany/ France/ Spain/ Portugal/ Denmark/ Sweden/ Switzerland/ Belgium/ Finland/ Poland/ Netherlands/ Norway/ Austria/ Malta/ Bulgaria/ Romania/ Lithuania/ Latvia/ Estonia/ Croatia/ Slovakia/ Slovenia/ Russia/ Bosnia and Herzegovina/ Iceland/ Ireland/ Czech Republic/ Greece/ Hungary/ Cyprus
North & South America: USA/Canada/Mexico/Brazil
Middle East:
Israel/Saudi Arabia/UAE/Bahrain/Kuwait/Oman/Qatar/Lebanon/JordanSoutheast
Asia: Singapore/Thailand/Malaysia/Vietnam/Philippines/IndonesiaEast Asia: Japan/Korea/Hong Kong/Taiwan
Oceania: Australia/New Zealand
For some of our countries and regions, our logistics providers can not transport If you have any questions, please contact our customer service at customer@moluuxbathroom.com
How long will I take to receive my order?
You will receive your products within 5 days afther you make an order thanks to our local warehouses in Germany and US.
You will receive your products within 15 days for other most of countries and regions which we shipped from Hongkong.
We sincerly hope that you can wait in patience, we guarantee that we will do our best to offer an in-time intact arrival. You can always track your order here:
How much should I pay for my order shipping?
Rest assured we provide FREE SHIPPING service for all available countries/regions.How long does it take to process and ship my order?
Once your payment is verified, usually it will take 1 – 2 days to process and ship your order. You will receive a confirmation e-mail when your order is shipped out.
What can I do if I need to change my address, but the order has been shipped?
We are sorry that address changing cannot be made to a shipped order. If it is still not shipped, please contact us by customer@moluuxbathroom.com to change your address and other shipping options.
What if the tracking info stated that my order has been delivered but I haven’t receive anthing?
We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact with us by customer@moluuxbathroom.com if the carrier customer service cannot help you and we will open a case as a missing package.
I ordered several items, why do I only receive one package?
Some of the items in your order could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order detail page. In this case, please wait for 2-3 days and if other packages still hasn’t arrived, please contact us under customer@moluuxbathroom.com
Do I need to pay for the Tax?
As for the import duties, it may be incurred in some countries, and buyer or recipient of the shipment is responsible for the taxes and duties. Our products are sold worldwide, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country’s customs office about related policies prior to ordering.
PAYMENT
What type of payments do you accept?
We accept Paypal and Credit Card Payment, including VISA, Master Card, American Express and more.
Can I get an Invoice for my order?
Yes, please contact our support team at customer@moluuxbathroom.com for an invoice.
Was my payment successful?
Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email or SMS (depends on which contact info you left us) that your order has been successfully charged.
REFUND & RETURN
Can I cancel my order and get a refund?
You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Return & Exchange Policy:
We accept a 30-day return and exchange, which means you can request a return or exchange wthin 30 days after receipt.
* Please submit the return form with the necessary info. We’ll deal with your request within 24 hours on working days.
Under what conditions are returns not acceptable?
1.Products that have been obviously installed or assembled.
2.Product miss the original package.
NOTE: Please make sure that the size and dimension are appropriate. We don’t accept the reason of inappropriate dimension.How long time that I can get a refund?
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
PRODUCTS
Kitchen Sink Workstation
How durable are moluux Kitchen Sinks?
Our sink is designed to withstand extreme temperatures, we have 2-year replace free warranty.
How do I protect my Kitchen Sink?
Clean your sink on a regular basis with warm soapy water. Rinse the sink after using cleaning products. Wipe the sink surface with a soft cloth to remove any liquid residue. Do not cut food directly on the surface of the sink. Do not leave sharp objects on the surface of the sink for an extended period of time. Do not use abrasive cleaning products, sanding tools, steel wool or bleaching products.
Are moluux Sinks scratch and rust resistant?
Yes, Moluux sinks have a metal coating on the surface to resist scratches and rust.Can a Moluux sink be installed with both a glass rinser and a soap dispenser?
Yes, there are two holes on the Moluux sink, which can install the glass rinser and soap dispenser at the same time.What kind of mounting methods does Moluux kitchen sink support?
Our sinks support under mount and drop-in.
Can Moluux Kitchen Sinks accommodate a garbage disposal?
Yes. If you plan to install a garbage disposal, you need to replace the entire drainage system came in the package. You may proceed with the installation as long as the diameter of your disposal does not exceed 40cm (15.6 inches).Can waterfall faucets be purchased separately and installed over other sinks?
No, waterfall faucet can only be installed with this sink (KS2203), not suitable for other sinks.
